Totalidea Software Support Center

• If you have questions related to orders and purchases, please see our FAQ system.
  
  
• If you have a product specific question, please check the appropriate product FAQ website before you contact us.
  
  
• If you are looking for our return and refund policy, please check this.
  
  
• Before contacting us, please check the product FAQ website, as most of the common problems are listed there. Thank you!
  
  
• Please write in English only - we do not offer support in any other language.
  
  
• We do offer support for our products only. We do not offer any general support for problems with Windows, or any other third party software product. Such requests will remain unanswered.
  
  
• Complimentary (free) support is available to registeredb users only within 12 months after purchase of a Totalidea Software product. TweakVI subscribers get free support within their active subscription period.
  
  
• Note that support requests are answered in the order they do come in. That means that it is possible that you cannot expect an immediate reply! There is no support available on weekends and business-holidays.

Special notes on technical support requests

• We do need a detailed description of your problem in order to offer support and to answer your request. If you do not include enough details to describe your problem, we cannot assist you!
  
  
• Include as many details about your system to the support request as possible.

Submit your support request